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Description

Job Description

We are seeking an experienced QA Manager / QA Lead with strong expertise in software quality engineering, automation strategy, Agile QA practices, DevOps CI/CD integration, compliance-driven testing, and cross-functional team leadership.

The ideal candidate will have a proven track record of leading QA teams, building automation-first testing practices, implementing scalable test frameworks, improving regression coverage, reducing manual testing dependency, and ensuring zero-defect or low-defect production releases.

This role requires strong hands-on and leadership experience across UI testing, API testing, backend validation, database testing, accessibility testing, test data management, defect management, release governance, and quality process improvement.

The QA Manager will work closely with product managers, developers, DevOps engineers, business analysts, compliance stakeholders, and client teams to define QA strategy, review requirements, identify risks, establish test plans, manage sprint-level testing, drive automation adoption, and ensure release quality across enterprise-grade applications.

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7. Key Responsibilities

A. QA Strategy & Leadership

• Own and drive the overall QA strategy across product development and release cycles.
• Define and implement end-to-end QA processes aligned with SDLC, STLC, Agile, and DevOps practices.
• Establish quality gates, test governance models, release readiness criteria, and defect prevention strategies.
• Lead QA planning for functional, regression, integration, API, database, accessibility, UAT, and automation testing.
• Identify process gaps and implement continuous improvement initiatives across QA workflows.
• Promote a quality-first culture across engineering, product, and business teams.
• Ensure testing activities are aligned with business goals, product priorities, and release timelines.

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B. Test Automation & Framework Development

• Design, build, and scale automation frameworks for UI, API, backend, and regression testing.
• Lead automation-first QA transformation to reduce manual testing dependency.
• Develop maintainable, reusable, and scalable automation assets using tools such as Selenium, Karate Labs, Katalon Studio, Tosca, and Jenkins.
• Integrate automation test suites into CI/CD pipelines using Jenkins, Git, Bitbucket, and Azure DevOps.
• Improve regression test coverage and optimize test execution cycles.
• Define automation coding standards, framework architecture, reusable components, and reporting mechanisms.
• Evaluate automation tools and recommend fit-for-purpose solutions based on product and organizational needs.

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C. API, Backend & Database Testing

• Lead API testing strategy for microservices, backend systems, and integration layers.
• Validate API functionality, response structure, business rules, authentication, authorization, and error handling.
• Perform backend validation using SQL and database queries.
• Ensure data integrity, data accuracy, and transactional consistency across systems.
• Use Postman, Karate API, SQL, Putty, WinSCP, and related tools for backend and API validation.
• Collaborate with developers and architects to validate service-level behavior and integration dependencies.

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D. UI/UX & Functional Testing

• Lead functional testing across web-based enterprise applications.
• Validate UI workflows, user journeys, usability, layout behavior, form validations, and business rules.
• Ensure UI/UX consistency across browsers, devices, and user roles.
• Create and review detailed test scenarios, test cases, test data, and execution plans.
• Manage smoke, sanity, regression, exploratory, end-to-end, and acceptance testing.
• Ensure application workflows meet product requirements and business expectations.

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E. Accessibility & Compliance Testing

• Drive accessibility testing aligned with WCAG 2.2, ADA, Section 508, and VPAT expectations.
• Validate accessibility compliance for enterprise and regulated applications.
• Support compliance-driven QA activities for healthcare, finance, privacy, and security-sensitive domains.
• Ensure testing practices consider standards such as HIPAA/HITECH, HITRUST, SOC 2, GLBA, SOX, FCRA, PCI DSS, CCPA, CPRA, COPPA, ISO/IEC 27001, and NIST CSF where applicable.
• Collaborate with product, design, compliance, and engineering teams to resolve accessibility and regulatory gaps.

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F. Agile QA Delivery & Release Management

• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, and defect triage.
• Define sprint-level QA scope, test estimates, dependencies, and risks.
• Track QA progress, test execution status, defect trends, and release readiness.
• Collaborate with Scrum Masters, Product Owners, Business Analysts, Developers, and DevOps teams.
• Support release planning, production readiness reviews, and go/no-go decisions.
• Ensure high-quality delivery within fast-paced Agile environments.

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G. Defect Management & Risk Mitigation

• Lead defect triage meetings and drive timely resolution of critical issues.
• Manage defect lifecycle using tools such as JIRA, HP ALM, QTest, and TestRail.
• Analyze defect trends, root causes, leakage patterns, and quality risks.
• Prioritize defects based on severity, priority, business impact, and release timelines.
• Communicate risks, blockers, and quality metrics to stakeholders.
• Implement preventive actions to reduce recurring defects.

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H. Team Management & Mentorship

• Lead, mentor, and upskill QA engineers, automation engineers, and junior testers.
• Provide technical guidance on test design, automation development, API testing, and QA best practices.
• Conduct test case reviews, automation code reviews, and quality audits.
• Support hiring, onboarding, training, and performance improvement of QA team members.
• Foster ownership, accountability, collaboration, and continuous learning within the QA team.
• Build a high-performing QA team aligned with product quality goals.

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I. Stakeholder & Client Communication

• Work closely with product, engineering, DevOps, business, compliance, and client stakeholders.
• Provide clear QA status updates, release reports, defect summaries, and risk assessments.
• Translate business requirements into testable QA deliverables.
• Coordinate UAT activities and support stakeholder sign-off.
• Communicate quality metrics and improvement plans to leadership teams.
• Act as the primary QA point of contact for assigned products, projects, or releases.

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8. Mandatory Skills

Testing Skills

• Manual Testing
• Automation Testing
• API Testing
• UI Testing
• Database Testing
• Functional Testing
• Regression Testing
• Integration Testing
• End-to-End Testing
• Accessibility Testing
• UAT Testing
• Smoke and Sanity Testing
• Test Strategy and Test Planning
• Test Case Design and Review
• Test Data Preparation
• Defect Management
• Release Validation

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Automation Tools

• Selenium
• Karate Labs
• Katalon Studio
• Tosca
• Jenkins
• Cucumber / Gherkin

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API & Backend Tools

• Postman
• Karate API
• SQL
• Putty
• WinSCP

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DevOps & CI/CD Tools

• Jenkins
• Git
• Bitbucket
• Azure DevOps / VSTS

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Test Management & Collaboration Tools

• JIRA
• TestRail
• HP ALM
• QTest
• Confluence

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Programming / Scripting / Markup

• SQL
• JavaScript
• HTML
• Gherkin
• R
• Basic automation scripting concepts

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9. Domain Experience Required

Strong preference for candidates with experience in one or more of the following domains:

• US Recruiting and Staffing
• SaaS Product Platforms
• Clinical Trials and Research
• Healthcare
• Human Capital Management
• US Mortgage
• Financial Services
• Compliance-driven enterprise applications
• Data-sensitive and regulated platforms

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10. Compliance & Standards Experience

Candidate should have exposure to quality practices involving:

• WCAG 2.2
• ADA
• Section 508
• VPAT
• HIPAA / HITECH
• HITRUST
• SOC 1 / SOC 2
• GLBA
• SOX
• FCRA
• PCI DSS
• CCPA / CPRA / COPPA
• ISO/IEC 27001
• NIST CSF

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11. Required Leadership Capabilities

• Ability to lead QA teams across manual and automation testing.
• Ability to define QA roadmap and quality transformation strategy.
• Strong mentoring and coaching capabilities.
• Ability to work with cross-functional teams.
• Strong ownership of quality outcomes.
• Ability to manage competing priorities across multiple releases.
• Strong analytical and risk-management mindset.
• Ability to drive quality metrics and executive-level reporting.
• Ability to influence engineering teams toward better testability and quality ownership.

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12. Key Deliverables

The QA Manager will be expected to deliver:

• QA strategy and test planning documentation.
• Automation framework roadmap and implementation plan.
• Sprint-level test execution reports.
• Regression suite optimization.
• API and backend validation coverage.
• Accessibility testing reports.
• Defect summary and root cause analysis reports.
• Release readiness reports.
• Quality metrics dashboard.
• Test case repository and traceability matrix.
• QA process improvement recommendations.
• Team mentoring and capability-building plans.

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13. Performance Expectations

Success in this role will be measured by:

• Improved automation coverage.
• Reduced manual regression effort.
• Reduced defect leakage to production.
• Faster release validation cycles.
• Improved sprint-level QA predictability.
• Stronger CI/CD quality gates.
• Higher test case effectiveness.
• Improved defect turnaround time.
• Better accessibility and compliance coverage.
• Increased QA team maturity.
• Improved stakeholder satisfaction.
• Consistent delivery of high-quality releases.

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14. Education Requirement

Bachelor’s degree in Computer Science, Electronics & Communication Engineering, Information Technology, or a related technical discipline.

Equivalent experience in software quality assurance, test automation, and QA leadership may also be considered.

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15. Certifications Preferred

Preferred certifications include:

• Software Testing Professional Certification
• Tricentis Automation Specialist Level 1 and Level 2
• Agile Project Management Certification
• Agile Testing Certification
• Communication Foundations / Leadership Certification
• ISTQB Foundation or Advanced Level Certification, preferred but not mandatory